Policies

💰 Refund Policy

Due to the nature of our products, all sales are final. We do not offer refunds or exchanges once your order has been processed. Please be sure to double-check your order before checking out.

📦 Shipping Policy 

• Processing time: 1-3 business days

• Shipping Time: 3–5 business days (U.S. orders)

• Tracking information will be sent immediately to your email once your order is shipped.

Please note: Orders can be placed 24/7 online. Processing times begin the next business day.

❗ Order Issues

If there is a problem with your order (missing item, wrong length, etc.), contact us within 24 hours of receiving your package. Email: [shopbarbkouture@email.com] or Dm us on IG

💇🏽 Hair Care Disclaimer

Our virgin hair is top-quality and can last years with proper care. Always wash and condition before installing and avoid heavy oils/products.

Customer Service Hours:

Monday – Friday: 10:00 AM – 5:30 PM (EST)

Saturday: 11:00 AM – 3:00 PM (EST)

Sunday: Closed